SoundUp Support

Music discovery, one swipe at a time.

Contact us

Questions, bugs, or feedback — email support@streammusicapp.com. We read everything and usually reply within two business days.

Managing your SoundUp subscription

Your SoundUp subscription is billed through your Apple Account. To view, change, or cancel it, open the Settings app on your iPhone, tap your name, then tap Subscriptions and choose SoundUp. You can also reach this inside SoundUp: open the Profile tab and tap Manage Subscription.

Already subscribed on another device? Open the Profile tab, tap Manage Subscription, then tap Restore Purchases.

Deleting your account

Open SoundUp, go to the Profile tab, and under Account Actions tap Delete Account. This permanently removes your account and the data associated with it. Deleting your account does not cancel your SoundUp subscription — cancel that separately in your Apple Account settings.

Common questions

• Why are songs only 30 seconds? SoundUp plays official preview clips provided by Apple. Tap "Listen on Apple Music" to hear the full track.
• A song won't play. Some tracks aren't available in every country. Try another, and let us know if it keeps happening.

Privacy and terms

Read our Privacy Policy and Terms of Service.